shelter bill of rights

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Fri, 14 May 1999 21:18:32 -0400


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Hi all,

some food for thought.=20

Shelter Bill of Right's

Client Rights Principles

Adopted by People to End Homelessness in Rhode Island

October 29, 1996


MEAL SITES

NIGHT TO NIGHT SHELTERS

DROP IN CENTERS

HOMELESS SERVICES AGENCIES

A. Clients of homeless service agencies shall receive humane care and =
services that respect their dignity, promote their welfare, and help =
them to acquire the services, supports, and skills needed to live =
successfully.=20

Further:

1. Clients shall receive adequate and appropriate services and supports. =
No one shall be denied emergency shelter without the agency making =
provision for alternate housing in a safe and secure setting.

2. Clients will be free to exercise self-determination and freedom of =
choice between and among agency services and service options. A client's =
refusal to participate in one agency service shall not, in any way, =
empower that agency to deny the client access to other agency products =
or services.

3. Clients will receive shelter in environments that are as homelike as =
possible and have access to sleeping, living, and bathing areas that =
offer as much privacy as is feasible.=20

4. Clients shall not be denied access to their own medications and =
appropriate medical treatment.

5. All agencies shall have a mechanism for clients to present =
suggestions or grievances. Such suggestions and grievances may include =
but are not limited to those related to the products or services of the =
agency. The grievance procedure shall include provisions for appeal. A =
copy of the grievance resolution and the results of any appeal shall be =
available to the client or their authorized representative.=20



B. Specific client rights shall include:

1. Freedom to receive and send uncensored mail.

2. Freedom to communicate by telephone and the opportunity to place and =
receive confidential calls if a phone is readily available.

3. Freedom from unlawful discrimination based on race, color, creed, =
national origin, religion, gender, sexual orientation, age, physical or =
mental disability, or degree of disability.

4. Protection from threats or intimidation by staff or other agency =
clients.

5. The right to confidentiality and protection from invasions of =
privacy. Clients shall not be required to divulge personal information =
such as their social security number.

6. Freedom to practice religion in accordance with clients' preferences. =


7. Freedom to receive visitors at reasonable times.

8. Assistance in obtaining legal representation to protect these rights.



C. Denial of Services

Any client denied agency products or services shall be offered the =
opportunity to be given the reason for such denial in writing.

D. Waiver of Rights

Clients shall not be required to waive these rights, via a release of =
information, in exchange for the good s or services of the provider.

E. Posting Rights

Residents' rights shall be conspicuously posted and a copy of these =
rights shall be given to any client on request.=20


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Hi all,

some food for thought.

Shelter Bill of Right's

Client Rights Principles

Adopted by People to End Homelessness in Rhode = Island

October 29, 1996

MEAL SITES

NIGHT TO NIGHT SHELTERS

DROP IN CENTERS

HOMELESS SERVICES AGENCIES

A. Clients of homeless service agencies shall receive humane care and = services that respect their dignity, promote their welfare, and help = them to=20 acquire the services, supports, and skills needed to live successfully. =

Further:

1. Clients shall receive adequate and appropriate services and = supports. No=20 one shall be denied emergency shelter without the agency making = provision for=20 alternate housing in a safe and secure setting.

2. Clients will be free to exercise self-determination and freedom of = choice=20 between and among agency services and service options. A client's = refusal to=20 participate in one agency service shall not, in any way, empower that = agency to=20 deny the client access to other agency products or services.

3. Clients will receive shelter in environments that are as homelike = as=20 possible and have access to sleeping, living, and bathing areas that = offer as=20 much privacy as is feasible.

4. Clients shall not be denied access to their own medications and=20 appropriate medical treatment.

5. All agencies shall have a mechanism for clients to present = suggestions or=20 grievances. Such suggestions and grievances may include but are not = limited to=20 those related to the products or services of the agency. The grievance = procedure=20 shall include provisions for appeal. A copy of the grievance resolution = and the=20 results of any appeal shall be available to the client or their = authorized=20 representative.

 

B. Specific client rights shall include:

1. Freedom to receive and send uncensored mail.

2. Freedom to communicate by telephone and the opportunity to place = and=20 receive confidential calls if a phone is readily available.

3. Freedom from unlawful discrimination based on race, color, creed, = national=20 origin, religion, gender, sexual orientation, age, physical or mental=20 disability, or degree of disability.

4. Protection from threats or intimidation by staff or other agency=20 clients.

5. The right to confidentiality and protection from invasions of = privacy.=20 Clients shall not be required to divulge personal information such as = their=20 social security number.

6. Freedom to practice religion in accordance with clients' = preferences.

7. Freedom to receive visitors at reasonable times.

8. Assistance in obtaining legal representation to protect these = rights.

 

C. Denial of Services

Any client denied agency products or services shall be offered the=20 opportunity to be given the reason for such denial in writing.

D. Waiver of Rights

Clients shall not be required to waive these rights, via a release of = information, in exchange for the good s or services of the provider.

E. Posting Rights

Residents' rights shall be conspicuously posted and a copy of these = rights=20 shall be given to any client on request.

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