Communication technology is distracting office workers

H. C. Covington at I CAN America (
Sat, 5 Jun 1999 11:37:59 -0500


Communication technology is distracting office workers, according to a joint
report commissioned by Pitney Bowes and conducted by the Institute for the
Future and Gallup.  The study surveyed workers in the U.S., the United Kingdom,
and Germany.  It found that most workers are interrupted by telephones, faxes,
e-mail every 10 minutes.

Workers in the U.S. receive an average of 200 e-mail messages per day, while in
the United Kingdom
workers receive 171 messages per day, half of which are from people within the
workers' departments.

Although e-mail and electronic communication is intended to save time and ease
communication, they can become a burden, as 38 percent of U.K. workers claim
that they are very distracted by the interruptions.

The report suggests that people communicating internationally should consider
that different countries prefer different methods of interaction.

Although almost all U.S. workers use voice mail every day, only one-third of
German workers do.  Furthermore, twice as many British workers use mobile phones
daily than in the U.S. or Germany.

(BBC News Online 06/01/99)

H. C. Covington
P.O. Drawer 3444, Lafayette, LA 70502
Voice 1-318-781-0216