[Hpn] Survey homeless people on services & report results to funders?

Tom Boland wgcp@earthlink.net
Sun, 24 Sep 2000 14:15:20 -0700 (PDT)

Where you live, does anyone survey homeless people on the quality of care they get at shelters or other service programs? If so, do funders get the survey results? If you've stayed at a shelter, would you recommend that shelter to a homeless friend? Why or why not? A related article follows about a shelter in North Carolina, USA: http://newsfinder.arinet.com/fpweb/fp.dll/$stargeneral/htm/x_dv.htm/_ibyx/cg0302 6/_itox/starnet/_svc/news/_Id/678022322/_k/62eQn3N9YGhKN3rV FWD Associated Press - AP Wire Service - Sep 23, 2000 CITY ACCUSED OF NEGLECT AT HOMELESS SHELTER RALEIGH (AP) _ Raleigh city officials say a homeless shelter employee has been fired for selling food to residents, but deny accusations that the shelter was a shambles. City officials wouldn't release a name, but official Hardy Watkins said Friday the man was a shelter monitor. Watkins also said selling food incident was an isolated incident. Three months ago when Wake County took over the homeless shelter from the city, county officials said they also found filthy floors and a policy of charging for beds. Other people working at the shelter said they saw a city employee selling packets of noodle soup from a table near the front desk. ``He was like the food guy and he was really proud of it too,'' said Kay Wiles, a county shelter director. The transactions took place several evenings before the county took over the shelter when Wiles observed the city's operation with personnel from Urban Ministries, which operates the shelter for the county. Watkins said he knew nothing about soup being sold by an employee, but two shelter residents told The News & Observer of Raleigh it had happened. Urban Ministries also suspects that food donated by churches was sold to residents, based on questions from residents after the takeover. ``For the first three weeks or so I served dinner every night and I was asked several times, `How much is that?,''' said Susie Mallard of Urban Ministries. Watkins said he never heard from shelter residents that food was being sold, but said he wouldn't necessarily believe them if he had. When Wake assumed control June 28, the place was also in shambles, said county and Urban Ministry officials. The inside of the two buildings on South Wilmington Street was ``appalling,'' Urban Ministries Director Anne Burke wrote to city officials. Three of six toilets for several hundred males were stopped up and mice, rats and roaches scurried around piles of trash on the floor, Burke said. City Manager Dempsey Benton said the shelter wasn't filthy. He said the city's philosophy was to charge for beds and if they had no money they slept on a mat on the floor. On Monday, county commissioners approved $3.6 million in construction contracts for renovation of the shelter. Wake intends to spend $5.2 million on building improvements, of which Raleigh will pay $1.9 million. AP-ES-09-23-00 1345EDT Received Id AP100267CA28B31C on Sep 23 2000 12:46 END FORWARD **In accordance with Title 17 U.S.C. section 107, this material is distributed without charge or profit to those who have expressed a prior interest in receiving this type of information for non-profit research and educational purposes only.** *********************************************************** 8000+ articles by or via homeless & ex-homeless people INFO & to join/leave list - Tom Boland <wgcp@earthlink.net> Nothing About Us Without Us - Democratize Public Policy ***********************************************************